Sophie Steffen Expert

Sophie Steffen

Sophie is an expert content strategist with years of experience exploring how technical teams build and scale their B2B content engines within the tech industry.

Expert Insights Email Marketing

Email List Hygiene and the Gray List Dilemma

The standard advice on email list cleaning is to purge aggressively. Florin Armasu, with 15 years and enterprise clients behind him, argues that discarding 80% of your database is not best practice -- it is waste.

Expert Insights Email Marketing

Email Metrics Beyond Open Rates

Open rates are now fiction. Florin Armasu makes the case for active database growth rate as the single most important metric in email marketing -- and explains why almost nobody tracks it.